TQM

Total Quality Management

All business management principles unanimously agree on the importance of quality. One can measure the success of an organization from the quality of goods and services. Due to the importance of this factor, total quality management has gained vast prominence over the years.

Industries strive to maintain highest quality standards to meet the market competition. TQM helps organization to improve its internal functioning and customer satisfaction which eventually leads to customer loyalty.

Topics Covered

  • Evaluation of TQM
  • Quality and Total Quality
  • Development of TQM Concept
  • Deming's 14 points QM
  • Integration of theory W.E Deming, Philips Crosby and J. M Juran
  • Objective
  • Value, Vision and Mission
  • Leader & Leadership
  • Step for implementation of TQM
  • TQM & QMS
  • Malcolm Baldrige criteria in to the organization
  • Support structure for TQM
  • Strategic tools & Technique for TQM
  • QFD, Concurrent Engineering and FMEA
  • PDCA, Poka Yoke and JIT
  • KANBAN